How do we renew an expiring Maintenance and Support contract? You'll need to create a new account in KEF. Old Nuance Network account logins and passwords will not work with KEF. Support is now available through Kofax Electronic Fulfillment (KEF), which can be accessed at. Support is no longer provided via the Nuance Network portal since Power PDF is now owned by Kofax. We’re unable to login to the Nuance portal. Learn more about available coverage here. There is limited support available beyond 90 days. This covers installation, setup, configuration and reinstallation of software during this period. Kofax offers a 90-day product support warranty from date of purchase on all desktop products, including Power PDF, PaperPort and OmniPage. Purchases from other retailers and websites are not eligible for our 30-day money back guarantee, you will need to contact the outlet you purchased from for their return policies. Your refund will be processed within three business days. Simply reply to your confirmation email or send an email to within 30 days of your purchase with your order number and reason for cancellation. Kofax offers a 30-day money back guarantee on Power PDF, PaperPort and OmniPage individual licenses purchased only on. If you have a Windows virtual environment on your Mac, such as Parallels, then you can install and run either version of Power PDF on Windows.
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Power PDF Standard for Mac is developed specifically for Mac OS. Can I install Power PDF Advanced on a Mac? If you received Power PDF, PaperPort or OmniPage with the purchase of a scanner, printer or other device, you'll need to contact that manufacturer for all support. In either case, the Kofax customer support team will provide technical support on the product. If you purchase through, you'll work with the Kofax support team for refunds and customer service.
When you purchase through a reseller, you'll need to contact them directly for refunds and customer service. What's the difference in buying a license through versus a reseller such as Staples, Office Depot or CDW?
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Please contact support or engage with a chat rep on any Power PDF web page and provide your serial number to get a discount code. If you have an older version of Power PDF, and upgraded Windows to v10, you may want to consider an upgrade. Nuance Power PDF 3.0, Kofax Power PDF 3.1 and Kofax Power PDF 4 are compatible with Windows 10 and Office 365. What Power PDF versions are compatible with Windows 10?
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